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Having advised for over 20 years many organizations in multiples sectors, I’ve come to understand that corporate transformations required to become a Lean, flexible and proactive organization require a global strategy across the organization and a strong desire and ability from management and staff alike to work together and create more robust operational capabilities. Far from being merely a set of tools or projects, Operational Excellence is a journey, based on trust and teamwork, towards a new shared vision, towards flow management and efficient processes. It is the constant pursuit, which must be underpinned by new management systems, of permanently changing obsolete behaviors within the organization.
While not hard to understand, this approach is often difficult to implement. It requires to develop new perspectives and management modes within the value chains, and to replace traditional relations by more commitment, accountability, and by breaking down barriers and focusing everyone on the same objectives.
It is a dynamic and organic journey which will lead an organization to better develop and utilize its human talents, and improve its ability to learn, innovate and reliably and continually meet customers’ expectations.
We listen to you, we develop your people, we advise and coach corporate boards, managers and collaborators and we enjoy seeing people and organizations change and grow.
PRESIDENT, PRODUCTIVITY LEAN SERVICES, INC.
MANAGING PARTNER, PRODUCTIVITY, INC. / PRESIDENT, PRODUCTIVITY EUROPE
Lean expert for over 20 years, Catherine Converset introduced Lean principles to the service industry and corporate service functions in Europe.
She has completed Lean transformation assignments for global corporate clients in a wide range of service industries, including the insurance, financial services and banking industry, healthcare and R&D providers. Catherine teaches in Europe and in the US for the Lean Manager Certification Program in partnership with the Ohio State University.
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