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Over 30 years' Lean experience
in service industry

Improving operational performance and service quality and steering change.

In the course of our 30 years of operational excellence in all industrial sectors, we have extended the application of Lean Six Sigma principles to all organisational support processes:

SALES, SALES ADMINISTRATION, LABORATORIES, R&D...

 

We therefore rapidly structured a value proposal for all service activities, taking into account the specificity of each environment:

TRANSACTIONAL PROCESSES, CALL CENTRES, SERVICE CENTRES, R&D, SUBCONTRACTING AND ITS CULTURAL AND SOCIAL CHARACTERISTICS…

We thus now help service organisations to control their processes and be more efficient in order to improve service provided to their customers and to be more competitive:

  • Assisting executive boards in the definition of operational excellence strategy.
  • Training and coaching of managers for more efficient team and performance management.
  • Process improvement project management.
  • Backing up teams in in-the-field implementation.

 

Productivity in services is now a range of services to develop operational excellence which satisfies the needs of the whole service sector:

  • Finance: banks and insurance and related businesses.
  • Healthcare: clinics, hospital sector, blood collection…
  • Retail.
  • Subcontracting organisations: repair, after-sales, transport…

to encourage them to approach and roll out processes differently so that the whole organisation may re-establish high quality leadership and excellence on its markets..  

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