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In the course of our 30 years of operational excellence in all industrial sectors, we have extended the application of Lean Six Sigma principles to all organisational support processes:
SALES, SALES ADMINISTRATION, LABORATORIES, R&D...
We therefore rapidly structured a value proposal for all service activities, taking into account the specificity of each environment:
TRANSACTIONAL PROCESSES, CALL CENTRES, SERVICE CENTRES, R&D, SUBCONTRACTING AND ITS CULTURAL AND SOCIAL CHARACTERISTICS…
We thus now help service organisations to control their processes and be more efficient in order to improve service provided to their customers and to be more competitive:
Productivity in services is now a range of services to develop operational excellence which satisfies the needs of the whole service sector:
to encourage them to approach and roll out processes differently so that the whole organisation may re-establish high quality leadership and excellence on its markets..
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