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Flow management as a mean of satisfying Customer service requirements

The Lean MAnager Certification program in Service Industry

For Service Organisation and
Support Services of Companies in all Sectors


Through visual management of activities and performance management.

Lean lab

Efficiency and quality issues…


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Productivity » News productivity » THE LEAN LEADERSHIP FORUM (US)


31 Jan. - 2 Feb. 2012 Kiawah Island SC

>> Lean leadership forum web site


« Long-term success is less about the implementation
   of tools and techniques, and more about the way
   the effort is led. »

Are managers at every level in your organization creating a culture in which employees are free to experiment and engaged in problem solving as part of their daily work? 
If not, it’s time to move beyond tools and techniques and build the management system to drive the effort.

The Lean Leadership Forum is an interactive 3-day event designed to help leaders create the right environment for sustainable improvement. You’ll …

> Have direct access to leaders who are actively driving Lean.

> Learn how they naturally sponsor the effort while cultivating
   a problem-solving culture at all levels.

> Discover techniques for effective day-to-day monitoring
   of improvement projects.

> Discuss how to align initiatives with overall goals that move
   the organization forward.

> Leave with the starting framework for an implementation plan
   for your organization.

« Lean is not for the faint of heart ….
   we will change leaders, or we will change leaders. 

Discussion Sessions

Designed to put your agenda center stage, these interactive sessions will be led by the speakers and facilitated by a Productivity Lean consultant. You will have ample opportunity to ask the hard questions, share your perspective, debate tough issues, and gain insight into what it takes to lead a Lean effort.

Who Should Attend

This specialized event puts you and your concerns at the heart of the discussion. Register now and get ready to roll up your sleeves. Take this opportunity to talk in small groups with successful leaders. Share your insights and get how-to advice in small group sessions. This event has been designed for anyone responsible for leading a Lean transformation.